Call to order: +61 487529640

Refund and Returns Policy

Any product you can return back if you don’t like or it doesn’t fit the interior of your home as you envisioned it. The return needs to be initiated within 7 days after the product delivery. If a return is due to a defect in our product, we also bear the return shipping cost of the product.
Please send an email including Clear pictures or video of the condition of the product received within 10days and an explanation of why they would like to return the product and if the item is eligible for return.

Return shipment cost will be paid by the customer in case you are returning a product which has no defect but you somehow changed your mind for COM (Change of Mind) product has to be in original packaging.

We don’t accept returns without original packaging, refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. We do not accept the return of online items in Malaga (WA) Warehouse.

Received the wrong item?
It’s never going to happen. But still if a cases like this arise, we will definitely help you with getting the right product delivered to you. please contact us within 7 days of receiving the product. Please send us an email on info@wooddecor.com.au

My order arrived damaged?
We have a no-question asked return policy. If product is damaged or there is a defect in our product, we accept the return shipment and also bear the cost of the return shipment.

Where should I mail my authorized return?
Please send the product back to our address – 30 Hargreaves street, Belmont, WA 6104, Perth.

How do I receive customer support?
Give us a call at 042 157 9377 or send us an email on info@wooddecor.com.au and we will try to address your concern ASAP.

Real Reviews

Real Reviews

146 reviews
85%
(124)
8%
(12)
3%
(4)
3%
(4)
1%
(2)
Vida XL 2 piece lounge

Unfortunately the pre drilled holes were not large enough. Once we drilled holes to accommodate the screws provided the seat looked great. Cushions didn’t have enough filling so we had to purchase new ones.

do not buy!!!

I have bought 4 reclaimed wooden dining chairs! I honestly regret it! The wood is really poor quality and the chairs definitely do not correspond to the pictures on the website. I have asked for a refund and if I could return the chairs, they have offered only 45 dollars as a refund if I return the chairs. I can't even use the chairs and they are still in the box.
I do not recommend buying those chairs, it is really bad quality and the customer service is very dissatisfying. I wouldn't buy from them again!

Perfect

This little bathroom seat is just what I wanted. It is well made, sturdy and comfortable to sit in.

Useless

Cheap crap! The instruction manual warns you not to place heavy objects, like a TV, on the "TV cabinet"! Complete waste of time and money. Hard to set up and unstable once put together. Will never purchase from here again.

vidaXL Coffee Table White 115x60x31 cm Chipboard