Call to order: +61 487529640

Return/Refund Policy

Any product you can return back if you don’t like or it doesn’t fit the interior of your home as you envisioned it. The return needs to be initiated within 7 Days after the product delivery. If a return is due to a defect in our product, we also bear the return shipping cost of the product.
Please send an email including Clear pictures or video of the condition of the product received and an explanation of why they would like to return the product and if the item is eligible for eturn.

Return shipment cost will be paid by the customer in case you are returning a product which has no defect but you somehow changed your mind for COM (Change of Mind) product has to be in original packaging.

We don’t accept returns without original packaging, refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. We do not accept the return of online items in Malaga (WA) Warehouse.

Received the wrong item?
It’s never going to happen. But still if a cases like this arise, we will definitely help you with getting the right product delivered to you. Please send us an email on info@wooddecor.com.au

My order arrived damaged?
We have a no-question asked return policy. If product is damaged or there is a defect in our product, we accept the return shipment and also bear the cost of the return shipment.

Where should I mail my authorized return?
Please send the product back to our address – 3/35 Westchester Road, Malaga, WA 6090, Perth.

How do I receive customer support?
Give us a call at 042 157 9377 or send us an email on info@wooddecor.com.au and we will try to address your concern ASAP.

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111 reviews
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Happy with everything

We picked our new coffee table - the lady was extremely helpful and easy to communicate with. Answered all of my questions - I put my order in and delivery from Perth to Sydney was quicker than I thought and the coffee table was exactly what we wanted! I would 100% use this company again.

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Barbell + 2 Dumbbell Set 60.5kg
suzanne underwood
Barbell and dumbbell set

The product/pricing was great but the packaging it came in was completely destroyed by the time I received the boxes. Due to the weight of the product it needed to be packaged in something stronger. Thanks

Great outdoor set

Fast delivery, easy to assemble and looks great! 5 stars

Y
vidaXL Washing Machine Cabinet White 64x25.5x190 cm Chipboard
Yayoi Kobayashi
Cheap but practical item

Very fast deliver. Easy to assemble. The laundry looks much tidier !

Excellent product and service

Ordered a coffee table on a Saturday morning, arrived from Perth to Canberra on Tuesday. Super fast delivery. Was easy to assemble with simple instructions to follow. Looked exactly as expected. Thank you.